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RETURNS & EXCHANGES

We want you to feel confident in every JulzWear purchase.

Our Policy at a
Glance

Exchanges Only

No standard refunds

Return Window

Returns must be made within the specified delivery window

Original Condition

Items must be unused, clean and undamaged

  • Items may be exchanged only if they do not meet the customer’s requested size or color as specified in the order.
  • Exchanges are subject to availability.
  • Customers may request a size change.
  • A refund will only be considered if the requested size is unavailable

Items must be returned:

  • On the same day of delivery, within the stated return window.
  • In their original condition (clean, unused, unstained, and undamaged).

Return period is based on delivery time:

  • Morning deliveries: Must be returned by noon/evening of the same day.
  • Evening deliveries: Must be returned the following morning.
  • Late returns will not be accepted.

The following items are not eligible for refund or exchange:

  • Used, worn, stained, or dirty items.
  • Damaged or destroyed items.
  • Items not returned within the allowed timeframe.

All items come with clearly labeled sizes. Customers are encouraged to verify sizes before purchase, as trying on before purchase is not allowed.

  • Delivery charges are paid directly to the rider.
  • Shipping fees are separate from the purchase of items and may vary depending on country of residence.
  • Delivery fees are non-refundable.

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